Full Grain Bridle Leather

Not every designer states what leather was used to make their products, but we're proud to state that we use only full-grain naturally tanned bridle leathers to make our folio bags. Full-grain leather is the strongest and most durable; over the life of the product the leather will mature through interaction with its surroundings and will improve in appearance, acquiring a natural vintage patina (especially in our London Tan finish).

Care Guide

Leather has been around for as long as men have been hunters and is well known for its durability, versatility and strength. With a bit of care and attention it will last you a life-time.

As each bag inherits the unique character of the leather hide it came from, please expect variation in the texture and colour of your bag.

It's difficult to remove stains from leather, so take care with loose items such as pens or toiletries. Fresh stains such as food or drink should be gently cleaned as soon as possible with a slightly damp cloth or a leather cleaner. Oil, grease and ink are nearly impossible to remove. Be sure to test a small non-visible area before using any cleaning or polish products; always apply with a cloth and never directly onto the leather.

As durable as leather is, it's not waterproof, so if its pouring with rain it might be better to use a different bag. However if it does get wet, gently blot with paper towel and allow it to dry out naturally.

We advise that you 'feed' the leather with a wax or a leather conditioning cream at least once or twice a year to keep it supple and stop it from drying out.

When you're not using your bag make sure to store it in its dust bag; for longer storage stuff, it with paper or bubble wrap to help keep its shape.

Leather Guide

Full-grain leather

The highest quality, these hides are from just below the hair and have not been sanded, buffed, or snuffed (as opposed to top-grain or corrected leather) to remove imperfections or natural marks on the surface of the hide. The grain remains ensuring fibre strength and durability. The grain also has breathability, resulting in less moisture from prolonged contact. Rather than wearing out, it will develop a patina over time.

Top-grain leather

The most common type used in high-end leather products, is the second-highest quality. It has had the "split" layer separated away, making it thinner and more pliable than full-grain. Its surface has been sanded and a finish coat added to the surface which results in a colder, plastic feel with less breathability; resultantly it will not develop a natural patina. It is typically less expensive and has greater resistance to stains than full-grain leather, so long as the finish remains unbroken.

Corrected-grain leather

Any leather that has had an artificial grain applied to its surface. The hides used to create corrected leather do not meet the standards for use in creating vegetable-tanned or aniline leather. The imperfections are corrected or sanded off, and an artificial grain impressed into the surface and dressed with stain or dyes. Most corrected-grain leather is used to make pigmented leather as the solid pigment helps hide the corrections or imperfections. Corrected grain leathers can mainly be bought as two finish types: semi-aniline and pigmented.

Split leather

A leather created from the fibrous part of the hide left once the top-grain of the rawhide has been separated from the hide. During the splitting operation, the top-grain and drop split are separated. The drop split can be further split (thickness allowing) into a middle split and a flesh split. In very thick hides, the middle split can be separated into multiple layers until the thickness prevents further splitting. Split leather then has an artificial layer applied to the surface of the split and is embossed with a leather grain (bycast leather).

Splits are also used to create suede. The strongest suedes are usually made from grain splits (that have the grain completely removed) or from the flesh split that has been shaved to the correct thickness. Suede is "fuzzy" on both sides. Manufacturers use a variety of techniques to make suede from full-grain. A reversed suede is a grained leather that has been designed into the leather article with the grain facing away from the visible surface. It is not considered to be a true form of suede.

Shipping

We ship your Goods by courier delivery or by post (the Royal Mail), all Goods shipped are sent using a registered delivery service and require a signature on delivery.

Delivery charges and options for your Order will be calculated and shown at time of Checkout. We will deliver your Order to the delivery address provided on the Order Form. We cannot deliver items within the same Order to multiple addresses.

Deliveries will be made to your door. We are not responsible for any additional carrying or positioning of Goods delivered.

UK Shipping

We offer a standard shipping service for £4.99 for customers within the UK (excluding Northern Ireland, Highlands & Islands). For customers located in Northern Ireland, Highlands & Islands, please contact us prior to order for a quote.

International Shipping

We offer a standard international shipping service for £19.99. At this time, we only accept Orders from, and deliver Products to, residents of the EU, the USA and Canada. For customers located elsewhere, please contact us prior to order for a quote.

We are not responsible for import duties, taxes or additional carriage or handling costs imposed by local shipping/handling agents. Orders are declared at the full amount.

Timings

For Orders placed Monday to Friday, we endeavour to dispatch your Goods within 48 hours of Order Confirmation.

For Orders placed on Weekends and Bank Holidays, we endeavour to dispatch your Products within 48 hours of the next working day after Order Confirmation.

Please contact us if you have any urgent deadlines and we will do our best to meet your requirements.

From time to time delays beyond our control may occur, in these rare cases we will use our reasonable endeavours to fulfil, dispatch and deliver your Goods within 10 working days of date of Order Confirmation. Estimated delivery times given at the time of placing an Order are estimates only and do not equate to a guarantee.

If you have ordered several items at one time, we may deliver items on different days and using different carriers or by post. Whenever possible we will combine Goods into a single shipment.

You may cancel your Order at any time prior to delivery, please review the "Return Policy" for more information.

Insurance

Title to and risk of loss of your Goods will pass to you on delivery of the Goods, provided the Order has been paid in full and has been correctly fulfilled. We will not accept any liability for loss, damage or destruction of Goods after they have been delivered.

If you have specified a different recipient or destination to your billing address (for example gifts or delivery to your office), then you accept that we are not responsible for failed delivery attempts, incorrect delivery, or liability for loss, damage or destruction of Goods.

Tracking

We will, whenever possible, supply you with a tracking number or other means of tracking the current status of your shipment. Upon delivery of the Goods to our carrier we will send you a confirmation of shipment by email to the address you have supplied on the Order Form, along with details of your shipment and the necessary means of tracking it's current status (when applicable).

Certain items may ship by post and cannot be tracked once they have entered the postal system. All other shipments use carrier delivery for maximum security and tracking.

Payment

We accept payment by PayPal and all major debit/credit cards (including Visa, MasterCard, EuroCard, Discover, American Express and Maestro).

Payments are securely processed by PayPal (Europe) - for customers without a PayPal account please select "Don't have a PayPal account?" to pay with your card upon checkout.

We do not charge extra fees for any of the above payment methods.

Cancelling Orders

If your order has not been shipped, please contact us.

If your order has been shipped, you will need to return the item to us.

Orders returned without an RMA number will not be accepted and will be returned at your cost.

Returning or Exchanging Items

If you are not completely happy with your purchase, simply return the item or items to us in original saleable condition within 7 days of receipt. We will issue a refund (see below for details), or exchange the item for a different style or colour if preferred.

Returns Policy

All items returned must have a Return Merchandise Authorisation (RMA) number. Unidentified items will not be processed and will be returned to the sender.

We can exchange items for a different style or colour. Please specify when requesting your RMA. You will be refunded or required to pay the difference if the cost of the exchanged item is different.

All items must be returned new, unused and with all tags still intact. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

Where provided, packaging such as documentation, authenticity cards, dust bags and leather tags must be included with your return.

The item remains your property and therefore your responsibility until it reaches us. We recommend that you return the items using a tracked, registered and insured delivery service. We can not refund if we do not receive the returned items.

The costs of returning the item is your responsibility. In many cases we can provide a collection service, the cost of which will be deducted from the refund.

Items may take up to 14 working days to be received and processed by us. We will notify you of receipt of returned items by email.

Items must be returned within 14 days of the date of your RMA request. Returns after this period are accepted at our discretion and may only be refunded as Store Credit. RMA requests made after 7 days will also be granted at our discretion.

Keep returned items in the same shipment to ensure your return is processed as quickly as possible.

Ensure items are returned in their original packaging to ensure they are adequately protected in transit.

Notwithstanding anything else in the Terms & Conditions, we reserve the right to charge you for the cost of returning the item to us.

Returns Process

Contact the customer service team for an RMA request, quoting your order number, name, address and details of the item.

Arrange for shipment or arrange a collection with us.

Return the invoice and items to our returns address. Ensure the RMA number is marked clearly on both the invoice and the parcel.

You will be notified by email upon receipt of returned items.

Returns Address

Holdall & Co,
3 Darwin House,
Corbygate Business Park,
Corby,
Northants,
NN17 5JG,
UK

Faults

If the item you receive is faulty, please contact the customer service team for an RMA request. We will then advise on how to proceed with the return. Where possible, we will offer to repair the faulty items.

Please note that items damaged as a result of wear and tear are not considered to be faulty.

Leather is a natural product so variations in its colour, texture or general appearance may be present, including natural growth marks or scars. The presence of natural variations are an expected unique feature of the product and are not accepted to be a fault nor defect. These variations will have no affect on the quality nor durability of the product.

Wrong Items

If you have received an item that you did not originally order, please contact the customer service team for an RMA request. We will then advise on how to proceed with the return.

Refunds

Your refund will either be credited to the original purchaser's credit/debit card or supplied as a Store Credit, and if collected by us, will exclude shipping costs (with the exception of wrong or faulty items), to cover the cost of the collection service.

If a discount or offer was applied against your original order, the amount refunded will be adjusted for the revised order value and appropriate discount.

Items purchased in full or in part with a Store Credit will be refunded accordingly in full or in part with a new replacement Store Credit.

Customs duties and Sales taxes for non-UK customers are non-refundable - you may be able to recover these by contacting your local relevant tax authority.

Distance Selling Regulations

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order, for a full refund. This does not apply to items made-to-order or customised-to-order or otherwise indicated.

All order cancellations must be made in writing, quoting your order number and sent within 7 working days of receiving the items (starting from the day after receipt).

We will provide a full refund, but you must return the cancelled items at your cost. We may arrange to collect the items from you, at your cost, if we do not receive the items back.

Statutory Rights

Your statutory rights are not affected by our returns policy.

Holdall & Co Ltd is committed to protecting and respecting your privacy

This Privacy Policy Statement sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By using this Website you consent to the processing described by the policy and warrant that all data provided by you is accurate.

If changes are made to the policy, we will notify you by updating this statement published on the Website.

Information We Collect

In order to fulfil your order, we must collect personal data including your name, telephone number, email address, home/payment address and delivery address. Other information, including your age (and/or date of birth), may also be required for competitions, newsletter subscriptions, prize draws or when contacting us for help.

To fulfil your order, you must supply payment details, including credit/debit card billing address where applicable, to our 3rd party payment fulfilment partners; including PayPal Inc. Please see their respective privacy policies for more information on how they manage your personal data. We take no liability for their handling of your personal data.

We do not store any payment details received through the Website, or that may be disclosed to us by 3rd parties.

We may also obtain information about your use of the Website, for statistical purposes, and to help us develop, problem-solve and improve the Website and our services. This information is blindly gathered, and can not be used to identify you personally, nor can it be matched with any personal data collected from you.

Use of the Information

We require information to fulfil your order, provide you with help, to communicate with you regarding your order and the Website, and to help improve the Website and our services.

We comply with the standards, procedures and requirements laid down in the Data Protection Act of 1998 to ensure the personal data disclosed by you is kept securely and processed fairly and lawfully.

Subscriptions

We may from time to time, send you (by email or post) information about the Website, products, services and promotions. If you do not wish to be contacted for these purposes, please inform us by one of these means:

• using the "unsubscribe" link on email newsletters
• by contacting us through the website
• by writing to us at: Holdall & Co, 3 Darwin House, Corbygate Business Park, Corby, Northants, NN17 5JG

3rd Parties

Under no circumstances will Holdall & Co Ltd ever share your information with 3rd parties for marketing purposes, unless you have given us consent to do so.

In order to fulfil your order, we may have to disclose your personal data to a 3rd party, for payment fulfilment, fraud detection/prevention, for logistics and for export regulations. We do so with your consent, given to us when placing your order.

Cookies

The Website uses Cookies to keep track of your shopping basket, and to ensure the checkout process is secure. We do not store any of your personal data in Cookies - they contain only randomly generated computational data, with which your browser uses to identify itself to our servers. If you do not accept Cookies, you will be unable to add products to your shopping basket, or indeed checkout your basket.

Product Descriptions & Photographs

We try to describe products as accurately as we can with written and visual descriptions: describing colours, finishes, sizes and demonstrating the product from different angles and with detailed views when possible. Please be aware that the visual representations of products may vary computer to computer and across different types of devices (such as smart phones or laptops). Though we endeavour to provide the best quality images as possible and depict each product in it's truest form, it is not possible to control all technical aspects of your viewing experience. It is possible for example that colours may be displayed differently or that proportions may be distorted.

We can not be held responsible for minor discrepancies in visual or written descriptions.