If your order has not been shipped, please contact us.
If your order has been shipped, you will need to return the item to us.
Orders returned without an RMA number will not be accepted and will be returned at your cost.
Returning or Exchanging Items
If you are not completely happy with your purchase, simply contact us within 14 days of receipt to request a return and an RMA number. You must then return the item or items to us in original saleable condition within 14 days. We will issue a refund (see below for details), or exchange the item for a different style or colour if preferred.
Items tailor-made, made-to-order, personalised, or otherwise indicated, are non returnable.
All items returned must have a Return Merchandise Authorisation (RMA) number. Unidentified items will not be processed and will be returned to the sender.
We can exchange items for a different style or colour. Please specify when requesting your RMA. You will be refunded or required to pay the difference if the cost of the exchanged item is different.
All items must be returned new, unused and with all tags still intact. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
Where provided, packaging such as documentation, authenticity cards, dust bags and leather tags must be included with your return.
The item remains your property and therefore your responsibility until it reaches us. We recommend that you return the items using a tracked, registered and insured delivery service. We can not refund if we do not receive the returned items.
The costs of returning the item is your responsibility. In many cases we can provide a collection service, the cost of which will be deducted from the refund.
Items must be returned to us within 14 days of the date of your return request. Returns after this period are accepted at our discretion and may only be refunded as Store Credit. Return requests made after 14 days of receipt will also be granted at our discretion.
Items may take up to 14 working days to be received and processed by us. We will notify you of receipt of returned items by email.
Keep returned items in the same shipment to ensure your return is processed as quickly as possible.
Ensure items are returned in their original packaging to ensure they are adequately protected in transit.
Notwithstanding anything else in the Terms & Conditions, we reserve the right to charge you for the cost of returning the item to us.
Contact the customer service team for an RMA request, quoting your order number, name, address and details of the item.
Arrange for shipment or arrange a collection with us.
Return the paperwork (invoice, shipping note or other supplied) and items to our returns address. Ensure the RMA number is marked clearly on both the paperwork and the parcel.
You will be notified by email upon receipt of returned items.
Holdall & Co Ltd, 3 Darwin House, Corbygate Business Park, Corby, Northants, NN17 5JG, UK
If the item you receive is faulty, please contact the customer service team for an RMA request. We will then advise on how to proceed with the return. Where possible, we will offer to repair the faulty items.
Please note that items damaged as a result of wear and tear are not considered to be faulty.
Leather is a natural product so variations in its colour, texture or general appearance may be present, including natural growth marks or scars. The presence of natural variations are an expected unique feature of the product and are not accepted to be a fault nor defect. These variations will have no affect on the quality nor durability of the product.
If you have received an item that you did not originally order, please contact the customer service team for an RMA request. We will then advise on how to proceed with the return.
Your refund will either be credited to the original purchaser's credit/debit card or supplied as a Store Credit, and if collected by us, will exclude shipping costs (with the exception of wrong or faulty items), to cover the cost of the collection service.
If a discount or offer was applied against your original order, the amount refunded will be adjusted for the revised order value and appropriate discount.
Items purchased in full or in part with a Store Credit will be refunded accordingly in full or in part with a new replacement Store Credit.
Customs duties and Sales taxes for non-UK customers are non-refundable - you may be able to recover these by contacting your local relevant tax authority.
Consumer Rights Directive
Under the United Kingdom's Consumer Rights Directive, you have the right to cancel your order, for a full refund. This does not apply to items tailor-made, made-to-order, personalised, or otherwise indicated.
All order cancellations must be made in writing, quoting your order number and sent within 14 working days of receiving the items (starting from the day after receipt).
We will provide a full refund, but you must return the cancelled items at your cost. We may arrange to collect the items from you, at your cost, if we do not receive the items back.
Your statutory rights are not affected by our returns policy.